December 21, 2005
Re FEMA Application No.: xxxxxxx
Dear FEMA;
I am writing to request a review of my application for assistance. I appealed twice before at the DRC (Disaster Recovery Center) on St. Charles Avenue in New Orleans, and am writing to request both a review of my original application (and appeals) and to request an appeal of your decision not to reimburse me for repairs on my car.
I stayed in New Orleans through Hurricane Katrina. After the storm, I worked with other local people who remained in town to deliver food and water, help people evacuate, and defend our neighborhood from fires and crime. We had one fully functional and one partially functional telephone, so many people were calling us to help them. During this time there were no relief workers or security/military in our neighborhood, just local residents and occasionally members of the 6th District NOPD with whom we were in regular contact. We also kept in regular contact with one doctor and one nurse in the neighborhood who were assisting the elderly members of our community.
After the military arrived and instituted law and order, we helped people get downtown to the evacuation area near the Convention Center. I left New Orleans after I felt that everyone in my neighborhood was safe and all who wanted to leave had an opportunity to do so. That was on the evening of Wednesday, September 7. (I believe in an earlier appeal I told you that I left on the 10th, but I was confused – the 7th was the 10th day of the storm’s aftermath).
I evacuated to Florida with 3 other New Orleans residents. We all applied for assistance; they all immediately received $2000 and shortly thereafter $2350. I still have received nothing. I have visited the DRC in New Orleans a variety of times, and they have assured me every time that there is no reason that I have not received these forms of assistance and that the money will eventually make its way to me. As stated above, I appealed in person at the DRC twice with assistance from your employees. On November 12th, FEMA sent me a letter stating that the Hyattsville office had received one of those appeals and would reply as soon as possible. On Monday, November 14th, FEMA sent an automated message to my cell phone that said that FEMA would review my letter and respond in writing in two weeks. I have received no response. Please review this aspect of my application for assistance.
In addition, an inspector visited my apartment to see if I had any personal property damage. I told her that the undercarriage of my car had been damaged delivering food and water and helping people evacuate. During the first 7 days after the storm, the streets were filled with fallen trees and other debris. We removed many of these from pathways along the main streets, but there were many times that we simply had to drive over them to get to people who needed assistance. It cost $748 to repair the damage. On November 18, you sent me a letter denying transportation assistance because of IID (Ineligible – Insufficient Damage). I believe the inspector was very tired when she was reviewing my case and erred in making this decision; she never asked me how extensive the damage was.
I hope to receive a response from you as soon as you can review my case.
Thank you.
Sincerely,
Machelle Lee